1. Identify the property without oversharing
Give enough context for Lamarks to understand the request and check service-area suitability. Exact coverage is confirmed personally. If you are asking about several homes, keep their details separate under simple reference names.
- General property location and whether you are the owner or manager.
- Bedrooms, bathrooms, and additional sleeping areas.
- Separate guest suites or unusual spaces relevant to the request.
2. State the date and known guest times
Include the date you want considered and the departure and arrival times you currently know. Label tentative details as tentative. For recurring needs, describe the pattern without implying that future visits have been reserved.
- Requested cleaning date and any flexibility.
- Known departure and next-arrival times.
- Other visits or work that may restrict access to rooms.
3. Describe the work and the open questions
Say whether you are requesting a between-stay clean and explain any condition that may need more discussion. Keep additions specific. A question about an appliance interior is easier to assess than a request for everything to be perfect.
- Rooms or areas you want considered, plus any exclusions.
- Known buildup, unusual conditions, or unfinished maintenance.
- Questions about laundry, linens, restocking, inspections, or deeper work; none is assumed included.
4. Keep the first message easy to review
Hypothetical brief: I own a four-bedroom rental with three bathrooms and a sofa bed. I would like to discuss cleaning between guests on my requested date. Departure is confirmed; arrival is still tentative. Please clarify the cleaning scope and whether bed changes can be considered. I can provide the general location for a coverage check.
Use that structure with your own facts. Do not copy the example as if its property details describe your home. If information is unknown, say so rather than guessing.
5. Leave sensitive details for an agreed private handoff
Never put entry or alarm codes, payment details, or identity documents in the public quote form. Mention access restrictions without sharing credentials. Ask how any necessary sensitive information should be exchanged after contact.
Laura and Marcelo will need to confirm final scope, price, applicable taxes, extras, and availability personally. A submitted brief does not confirm an appointment, reserve a turnover window, or authorize additional work. Keep the eventual confirmation with your property notes.
Questions you may have
Can I request a quote before my next reservation is final?
Yes. Label the timing as provisional. Availability and the eventual appointment still require personal confirmation once the details are settled.
Should I include a long room-by-room checklist?
Summarize the main request first and flag unusual tasks. A detailed checklist can be discussed afterward; sending one does not make every item an inclusion.
Does sending the form book my cleaning?
No. The form is a quote request. Wait for personal confirmation of the work, price, and available arrangement before treating the visit as scheduled.